Help Center


Our products

Where are your products assembled?

Can I customise the shape / size / colour of the light?

Are your products UL certified?

Are your products cUL certified?

Are your products CE certified?

Do you have any lights ETL rated for use in bathroom or wet areas?

Can I customise the light to have a shorter cable?

Can I customise the light to have a longer cable?

Placing an order

Do you have any stockists or physical stores?

Can you send me a quote?

Do you have any distributors?

How do I set up a trade account?

Lead times

How long does it take for me to receive an order?

Can my order arrive by a certain date?


How much does shipping cost?

Can you expedite the shipping?

What do I do if I just received a broken product?

What shipping service do you use?


What currency are your prices in?

What payment methods do you accept?

I'm having an issue making a payment online, can you help?

Can I split the payment across multiple ways?

Do you offer payment by instalment?


Do I have to pay duties and taxes?

What if I refuse to pay the taxes?

How do I pay duties and taxes?

Return policy

What's your return policy?

What's your exchange policy?

How long is the warrantee?